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Frequently Asked Questions (FAQs)
What is OCareNeo?

OCareNeo is a digital health passport for your healthcare and financial needs i.e.from banking to medicare. With OCareNeo, you get a digital account, a health card, and e-Insurance that can be accessed from a single dashboard.

Why to use OCareNeo?

OCareNeo is the world's first health-focused mobile banking solution that allows you to take care of you and your family’s healthcare and financial needs with one unified App. A simple QR code scanning can get you access to your health reports.

What is the OCareNeo Health score?

The Health score tells you about your current health status and helps you take decisions related to your healthcare.

Does it cost anything to apply for an OCareNeo digital account?

No, it is a free account with no minimum balance requirement.

How can I register complaints, feedback, suggestions on an OCareNeo application?

Please send us an email at connect@OCareNeo.com

What is health QR ?

Health QR is a QR code that you can scan with any mobile device to get access to your health score and health reports.

What is a health card?

A health card is like an access card for availing healthcare services and benefits through your mobile app. The health card is provided to the primary user as well as to the registered members of your family.

Is there any limit for an OCareNeo digital account?

There is no upper limit to add money in your OCareNeo digital account.

How can I add family members or dependents?

You can add your family members from the OCareNeo application dashboard under Add Family, where you will be requested to provide details of your family member. You can add up to 10 family members.

Are there any charges to add dependents on an OCareNeo application?

No this is free of charges.

Can I open an OCareNeo digital account for my family members?

Absolutely, you or your family members can open an OCareNeo digital account.

Can I withdraw money from an ATM using the OCareNeo digital account?

No, not at this time, you can use it only through the mobile app.

What are the minimum requirements for opening an OCareNeo digital account?

Its easy. All you need is a PAN & Aadhar card while doing e-KYC.